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Business Hours

Our standard business hours are Monday through Friday from 9am to 5pm Eastern Standard Time.  We are closed on weekends and major holidays.

Please contact our customer service department at 1-800-694-1426 or 716-694-6500.  If you reach the customer service voicemail system, please leave your name and number. A customer service representative will respond to your inquiry on the next business day.

Body Jewelry - Length Chart

The length of a barbell, straight or curved, is measured by the length of the jewelry shaft between the balls. Listed below, please find a Length Chart for your information.

LENGTH SIZE CHART

Inches -  Millimeters
 1/4"    =    6 mm
 5/16"   =    8 mm
 3/8"    =   10 mm
 7/16"  =   11 mm
 1/2"   =   12 mm
 5/8"   =   16 mm
 3/4"   =   19 mm
 7/8"   =   22 mm
 1"      =   25 mm
1 3/8"  =   35 mm
1 1/2"  =   38 mm
 2"      =    50 mm

 

Body Jewelry - Gauge Chart

The gauge is the thickness of the barbell or jewelry shaft. The smaller the gauge, the thicker the barbell is.  Listed below please find a Gauge Chart for your information.

GAUGE SIZE CHART

Gauge -  Millimeters
 22    =     .5 mm
 20    =     .8 mm
 18    =     1 mm
 16    =    1.2 mm
 14    =    1.6 mm
 12    =     2 mm
 10    =    2.4 mm
  8     =     3 mm
  6     =     4 mm
  4     =     5 mm
  2     =     6 mm
  0     =     8 mm
 00    =    10 mm

 

Body Jewelry Care

BodyCandy is not responsible for damage to jewelry caused by outside sources. Our quality guarantee covers manufacturing defects only. Please consult a licensed, reputable piercing professional regarding proper care and cleaning of body jewelry.

Our corporation is not responsible for damage of dangling body jewelry during improper wear including sleeping, bathing, clothing obstructions, etc. Appropriate care should be taken when wearing suspended body jewelry.

Acrylic balls can be easily striped if over-tightened. Please use care when tightening acrylic balls. We do not replace jewelry that has stripped or cracked by over-tightening or toe rings that have been damaged from adjustment (stretching band). Acrylic balls can also be damaged by cleaning with alcohol. Do not immerse or clean acrylic body jewelry in alcohol. The jewelry will shatter. Threaded balls on all jewelry should be checked often to make sure they have not come loose while being worn.

Barbell tongue rings may be affected by acidic food and alcohol consumption. Discoloration is one of these adverse effects.

 

Body Jewelry - Size Information

All products listed on our website are only available in the size shown. Please read the complete product description for each item.  

Simply click on the Specifications link to display the product details. If the information you need for a certain item is not included in our description, please contact us directly at (716) 694-6500 (during standard business hours). We can also be reached via email by completing the General Question Form under the Help section or by emailing us directly at sales@bodycandy.com.

Be sure to include your question and reference the item name and number when submitting your inquiry. We are here to assist you Monday through Friday 9am-5pm EST.

 

Catalogue Request

We do not have a printed catalog available due to our frequent change in inventory.  All of our in stock products are viewable on our web site. 

Coupon Code and Gift Certificates

Coupon Codes - Any codes you have received entitling you to discounts or special offers must be entered during the checkout process.  To take advantage of the discount or special offer, enter the code in the "Promotion/Coupon Code" box.  This entry field is located on the second page of checkout directly following your shipping option selections.

Hit the enter button after entering the code into the correct field. You will see the coupon applied on the right hand side of the screen with your order summary immediately following the subtotal value. 

Please note, only one coupon can be used per order.


Orders must be received prior to expiration date and coupon codes are non-negotiable. Discounts are not valid following expiration.


Gift Certificates - When using a Body Candy Gift Certificate you will need to enter a credit card number to place the order and then you will enter the code on the gift certificate in the Promo/Coupon field.  The amount of the gift card will come off of the total and your credit card will not be charged unless you go over the gift card pre-purchased amount.   If you have a discount code that you would like to apply to your order, please contact customer service for assistance.  Thank you.

Please note, only one gift certificate is valid per order.  

 

Error Ordering - the Checkout Process

If your card is being DECLINED, please review your credit card number as well as the expiration date for data entry errors.  If corrected, your order will process.  If the information is entered correctly, you will need to contact your bank directly regarding the declining of the credit card.

If you are experiencing a VERIFICATION error, please contact our customer service department Monday through Friday 9am-5pm EST or simply email us at sales@bodycandy.com.

 

Inventory Question - I Can Not Find an Item on Your Site

If you are unable to locate an item on our website, it is most likely out of stock.  Only in-stock items are viewable on BodyCandy.com.  Please contact our customer service department for restock dates.

 

Mail-In Order and Telephone Instructions

Call In Your Order:
Please contact our customer service department during standard business hours at 1-800-694-1426 or 716-694-6500 to place a phone order. 

To pay with PERSONAL CHECK or MONEY ORDER:
If you already have an account with Body Candy, login to your account. If you do not have an account, simply create a new account by selecting the MY ACCOUNT link on the menu bar.

Shop on site and add items to your shopping cart by clicking on the ADD TO CART button. When you have placed all items in shopping cart, click on the PROCESS ORDER button to review your final order.

Please select a shipping option and enter any GIFT CERTIFICATE or PROMOTIONAL CODES if applicable.
When your order is complete, please print out the Shopping Cart page and write down the following information:
- Name
- Shipping Address
- Email Address
- Phone number
- User Name

Mail this information with your payment to:

Cybercartel International Inc.
130 Pineview Drive
Amherst, NY 14228

* Please make payment payable to: CYBERCARTEL INTERNATIONAL INC
* You must add $2.99 for USPS shipping for all United States orders for the 2-7 
   Day delivery option, unless your order is over $24.99.
* You must add $4.99 for shipping to Canada.
* You must add $6.99 for shipping to all other countries.

* For International Quicker Delivery time please add $24.99 for Priority Mail International (6-10 day delivery). Payments for INTERNATIONAL orders must be in US FUNDS only.

* Only NEW YORK STATE and FLORIDA residents MUST include the following SALES TAX: NY= 8.75% and FL = 6%, on total merchandise ordered. 

* Your order will be shipped as soon as we receive payment.

* You will also receive an EMAIL to notify you of order receipt, as well as a second EMAIL to provide you with your order Tracking Number. All personal checks are verified and secured by Telecheck.

FAX Your Order:
If you already have an account with Body Candy, login to your account. If you do not have an account, simply create a new account by selecting the MY ACCOUNT link on the menu bar.

Shop on site and add items to your shopping cart by clicking on the ADD TO CART button. When you have placed all items in shopping cart, click on the PROCESS ORDER button to review your final order.

Please select a shipping option and enter any GIFT CERTIFICATE or PROMOTIONAL CODES if applicable.

When your order is complete, please print out the Shopping Cart page and write down the following information:
- Name
- Shipping Address
- Email Address
- Phone number
- User Name
- Credit Card Information:
           - Credit Card Type
           - Account Number
           - Expiration Date
           - Cardholder Name
           - Authorized Signature

FAX your order to 716-204-0935.  You will receive an EMAIL confirmation upon order entry and a second email confirmation upon shipment of order.

 

Order Not Received

Please contact our customer service department via email at sales@bodycandy.com or by phone during standard business hours at 716-694-6500.  Simply reference your ORDER ID NUMBER or Last Name for assistance.  Please note, most orders are processed and shipped within 24 hours on weekdays, excluding holidays.  

Please be sure to enter the correct and complete shipping address when placing your order. Include Company Name (if applicable), Suite or Apartment Number, etc.  BodyCandy is not responsible for orders shipped to incomplete or incorrect addresses.

Order Shipment Timeframe

International Orders

International orders are shipped for FREE when you select the First Class International Delivery option with a shopping cart subtotal of $24.99 or higher. For faster delivery service, please select Priority Mail International (6 - 10 day delivery) at a rate of $24.99, regardless of order size. First Class International delivery time is based on custom regulations, package volume, etc. It varies for each destination. UPS Express does not deliver to international destinations.

 

Order Cancellation – Order on Hold

Credit Card Fraud Protection is taken very seriously at Cybercartel International, Inc.  An invalid address entry for the billing information during order placement can cause an order cancellation within 48 hours of order placement. 

A notification email for credit card verification is sent upon order processing. This email is sent if the billing address entered is invalid or if the CVV Credit Card Security Code entry is not correct.  If you have an order that has been cancelled, please contact our customer service department at 716-694-6500 to verify your billing information and to reinstate your order. 

 

Order Confirmation

The confirmation number you receive at the end of the checkout process confirms that we received the order.

Last page view upon order submission on our website:

Your Order ID is #BC0000.

You will also receive an email following order placement as a second form of confirmation that we have received your order. Please keep a copy of this number for your records. A second and final email will be sent upon shipment of your order.

Mail-in orders will receive an email confirmation upon receipt of order and entry into our system.

Order Status

Please login to the MY ACCOUNT section of the website with the username and password you established

If you DID NOT establish an account with BodyCandy or login to your account prior to order placement, you will not be able to review your order status online.  Please contact our customer service department during standard business hours at 716-694-6500 or simply email us at sales@bodycandy.com and reference your ORDER ID NUMBER or Last name for account location.

 

Payment Type
- Visa
- MasterCard
- Discover
- American Express
- PayPal

DEBIT CARDS
Bank debit cards displaying a VISA or MASTERCARD symbol on the front side of the card can be utilized as a valid credit card payment.

GIFT CERTIFICATES
BodyCandy Gift Certificates

OTHER FORMS OF PAYMENT  (see mail in instructions for details)
-
Money Order (payable in US Dollars only)
- Checks (US Dollars only)

Personalize Items - Engraved Jewelry

All custom items from BodyCandy are personalized in house and shipped within 48 hours of order placement (excluding holidays and weekends).  Our in house high end machines allow us to personalize merchandise from BodyCandy on site.

Inscriptions for merchandise are entered at order placement by customer.  Please make sure to complete the "Please personalize your product:" field located on product purchasing screen directly next to photo of product. All sales are final on custom personalized products.

 

Privacy Policy

Information Collection and Use:

Cybercartel International, Inc. (BodyCandy.com) is the sole owner of the information collected on this site. We will not sell or rent this information to any third party and we will only share this information in the processing of your order.

Sharing:

We use credit card processing companies to bill users for goods and services. These companies do not retain, share, store, or use personally identifiable information for any secondary purposes. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Security:

This website takes every precaution to protect our users' information. When our order form asks users to enter sensitive information, such as a credit card number, the information is encrypted and protected with the best encryption software in the industry - SSL. While on a secure page, like our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

 

Links:

This website contains links to other sites. Please be aware that we (Cybercartel International, Inc.) are not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Cybercartel International, Inc. - Copyright (c) 2004

 

Return Policy

Customer satisfaction with our store is our number one priority at BodyCandy.com.  We treat our customers how we want to be treated as customers ourselves.  We take great pride in our reputation for customer service, product quality, and excellent value.  Our business hours are Monday through Friday 9am -5pm EST. Customers can reach us by calling 1-800-694-1426 or 716-694-6500 (for international callers) or email us at sales@bodycandy.com.  All phone calls and emails are replied to within one hour during normal business hours. 

We have an unconditional one year guarantee for our customers. If you are not completely satisfied with your purchase, you can return or exchange your items within the first year, no questions asked.  It is our mission to make sure that every customer who comes in contact with our store feels that they were treated very politely, professionally, and promptly. 

Sales Tax

New York State and Florida Residents are subject to sales tax on total merchandise ordered.

 

Shipping Methods and Rates

Orders are processed and shipped within 24 hours of order receipt or credit card approval on weekdays, excluding holidays. Custom and Gold items are shipped within 2 business days.

Orders can be delayed for incorrect credit card information. Please make certain when entering your order Bill To and Ship To information, you include the current BILL TO ADDRESS in order to VERIFY, AUTHORIZE, and PROCESS your order.

You will be able to select your shipping rate option during checkout. The following flat fee shipping and handling costs apply:

USPS 2 - 7 day delivery $2.99 (Average Delivery Time Not Guaranteed(FREE Delivery option with $24.99 order grand total (the grand total is your order total amount following any discounts and applicable taxes)

USPS Priority (with Delivery Confirmation) 2 - 3 day average delivery $4.99  (Average Delivery Time Not Guaranteed)

UPS Ground (with Delivery Confirmation) 2 - 7 day delivery $6.99 (Guaranteed Delivery in 2-7 Days)

UPS 3 Day Air (with Delivery Confirmation) 3 day delivery $10.99  (Guaranteed Delivery in 3 Days)

UPS 2nd Day Air (with Delivery Confirmation) 2 day delivery $14.99  (Guaranteed Delivery in 2 Days)

UPS NEXT Day Air (with Delivery Confirmation) Next Business Day delivery $34.99  (Guaranteed Next Business Day Service)

Please note USPS Priority delivery is not a guaranteed 2-3 day delivery option.  This delivery service is an estimated delivery time of 2 - 3 days on average. 

International orders are shipped for FREE when you select the First Class International Delivery option with a shopping cart grand total of $24.99 or higher (the grand total is your order total amount following any discounts and applicable taxes).

The Standard First Class shipping rate to Canada is is $4.99. For all other International Countries the rate is $6.99.

For Faster delivery service, please select Priority Mail International at a rate of $24.99 regardless of order size (6-10 day delivery). First Class International Delivery time is based on custom regulations, package volume, etc and varies for each destination.

 

How Do I Return My Merchandise?

If you are not satisfied with your order for any reason, please contact us within one year of your purchase via email: sales@bodycandy.com. You may also call us during business hours, Monday through Friday 9am-5pm EST 1-800-694-1426. International callers can reach us by dialing 716-694-6500
 
A return form will be emailed to you. Please complete, print out, and return the form with your order.  If you are unable to print the return form, please write the details on a sheet of paper to include with your return.

Please keep your original packaging if possible and return via USPS with delivery confirmation. 

 

Return Refund and Credit Information

Returns and Exchanges are processed within approximately 72 hours of receipt, excluding holidays and weekends.

We will refund the amount for your return to your original form of payment. Please allow 5 to 7 business days for the refund to appear on your statement.  

A store credit or refund check will be issued for all order forms of payment made via a money order or personal check.

Free Shipping - How Do I Qualify?

Domestic Orders will qualify for FREE shipping when your shopping cart grand total is $24.99 or higher. Please remember to select the free shipping option during checkout.

International Orders will also ship for FREE when you select the First Class Mail International delivery option during checkout with the same grand total qualifications.

 

Order Tracking - How Do I Track My Order?

United States Postal Service (USPS)
Customers who selected the following shipping options: 2 - 3 Day Priority Delivery can track their orders directly on the official USPS website at http://www.usps.com/ 

  • Enter tracking number in tracking field
  • Click the search button

Customers can also contact USPS toll-free by calling 1-800-222-1811, 24 hours a day, 7 days a week. Please select the correct automated shipping options and have your tracking number available when phoning.

PLEASE NOTE: The 2-7 Day USPS Standard Delivery (FREE) is not a trackable shipping option.

FREQUENTLY ASKED QUESTIONS:

When is delivery status available?

Delivery status is available the evening of the date of delivery or attempted delivery.

What if there is no delivery information available for a Delivery Confirmation™ item?

This does not mean that the item has not been mailed. It just means that it has not been scanned as delivered. When tracking your order, the USPS delivery confirmation will show you the day the order left our warehouse facility. Please contact us directly regarding the status of your order.

What can I do if my Delivery Confirmation™ mail piece hasn't been delivered?

The estimated delivery time for Priority Mail® is 2 to 3 days, but it is not guaranteed.  Delivery ConfirmationTM only provides you with a confirmation of the delivery date and time once the article has been delivered and scanned at the Post Office of the addressee - it does not provide for any tracking through the mail stream.  Please contact us directly to confirm delivery of your package or to file a claim for non-receipt of order.


United Parcel Service (UPS)

Customers who selected the following shipping options for 2nd Day Air Delivery and Next Day Air Delivery (Business Day) can track their orders directly on the official UPS web site at http://www.ups.com/WebTracking/track?loc=en_US

  • Enter Tracking Number in 1st tracking field
  • Mark ACCEPT TERMS BOX
  • Press TRACK Button

 If there are any issues with the address or if delivery attempts have been made and no one has been available to sign for the package, please contact UPS directly at 

1-800-PICKUPS (742-5877).

 Shipping Status - When Will My Order Ship?

Orders are processed and shipped within 24 hours of order receipt or credit card approval on weekdays, excluding holidays and weekends.

Exceptions include orders placed with any of the following types of items including customized, personalized, handcrafted, a variety of .925 sterling silver, and our line of exceptionally crafted platinum and gold body jewelry items created by our in house jewelers. These orders will be shipped within 2 - 3 days of order receipt during standard business hours.  SKU numbers for this merchandise will begin with a letter. Examples include, but are not limited to the following: AU-, B-, CU-, DY-, G-, INOX-, Q-, R-, SPK-, SR-, etc.  

Other Exceptions
include order submission with the incorrect billing address information or a purchase made by an authorized cardholder.

Please make certain when entering your order Bill To and Ship To information, you include the current BILL TO ADDRESS in order to VERIFY, AUTHORIZE and PROCESS your order.

All orders with incomplete or invalid credit card billing address information will automatically be held for proper verification and cancelled within 48 hours for fraud protection security. An email will be sent to you to notify you of this order hold.

If you should have any questions regarding order shipment time frames and delays, please feel free to contact any of our customer service representatives during standard business hours.

Payment Information USD

Our store is in the United States and therefore we charge in US dollars.  If the customer is in a different country, their bank will process the daily exchange rate in the currency of the country in which their bank is located. Thank you.

Product Descriptions - How Do I View?

Each item on our website has descriptive information to provide you with informative details when shopping. Simply click on the FIND OUT MORE link to display details. If the information you need for a certain item is not included in our description, please contact us directly at (716) 694-6500 (during standard business hours) or via email at sales@bodycandy.com.

Be sure to include your question and reference the item name and number when submitting your inquiry. We are available to assist you Monday through Friday 9am-5pm EST.  We are closed on weekends and holidays.