Requirements for a Return
- Return items must be in new condition
- Return items must include all original packing and contents including accessories
- Return items must be unused / unworn
- Return must be received within 15 days of delivery date*
- No returns will be accepted on items made from 14k Gold or Sterling Silver, Custom or Personalized items, or on items whose product number begins with Q-, SR-, G-, AU-, CU-, INOX-, or SPK-
*Please Note: A 25% restocking fee is charged for items returned outside of the fifteen (15) day return window.
How do I return an item?
Email us at firstname.lastname@example.org anytime or call 1-800-694-1426 (Monday - Friday 9am -5pm EST) with the following information:
- Order Number
- Item to return
- Item condition
- Why item is being returned
We will get back to you within 24 - 48 Business Hours. We are closed on Saturday & Sunday, as well as ALL major HOLIDAYS.
How will Body Candy resolve my return?
We process store credits for the cost of the item with no exceptions. Because of the nature or our product, Refunds are not an option.
Once customer service receives your complete information and confirms that all return requirements for your order have been met you will receive authorization for your return.
Print the authorized return and include it in your return packaging. Please send your return items and return authorization form to the address provided within fifteen (15) days of your original purchase date.
I sent my return! How soon will it be processed?
When we receive your return it will take 3 to 5 days to process. When processing is complete you will receive an email that confirms your return authorization and we will process your store credit for the return.
Body Candy Return Policy regarding Defective or Incorrect Items
If you received a broken or defective item, please email Customer Service at email@example.com or call 1-800-694-1426 (Monday - Friday 9am -5pm EST).
Return Policy on Custom and Personalized Items
Because custom and personalized jewelry is made to order with specific customer requirements in mind, we are not able to process returns for any Custom or Personalized items.