Orders are processed upon order receipt or credit card approval on weekdays, excluding holidays. Order shipment time is based on order volume.

Item numbers that begin with G, AU and CU (Solid Gold, Sterling Silver and Custom Made Items) do have a 7-10 business day processing time as they are handmade here for you.

Wash your body jewelry using a pump of antibacterial soap which you lather up in your hands. Place the jewelry in your hands and wash under warm water for at least few minutes. Be gentle, but intentional. Clean twists and turns, around the base of posts, and any other hard-to-reach spots. After washing thoroughly, rinse well to make sure there is no soap residue left, and then dry gently with a paper towel.

Correct, regular cleaning is especially important for anodized, electroplated, and plated body jewelry as well as matte plated body jewelry or jewelry with matte ball ends. Both saliva and lotion can damage coated body jewelry over time, as well as constant wear or the use of incorrect cleaning supplies. Scrubbing/brush tools are not recommended on coated or uncoated jewelry. If you're really struggling at getting some grime out, try a SOFT brush only. Any extra friction from cleaning tools runs the risk of scratching your jewelry.

Our standard business hours are Monday through Friday from 9am to 5pm Eastern Standard Time. We are closed on weekends and major holidays.

Please contact our customer service department at sales@bodycandy.com Phone: +1 800-694-1426 We are closed on weekends and major holidays. Your email will be answered within 24 hours on business days.